"As the Executive Vice-President of Operations, Chief Nursing Officer, and Patient Experience Champion at a midsize hospital in Northern California, I had the pleasure of working with Chris for over 8 years as we moved to better service-centric experiences for our employees, patients, and families. He was innovative, creative, and compassionate - a competent partner in our journey of systemwide cultural transformation. Chris' background as a Registered Respiratory Therapist and hospital administrator not only lent him credibility with our managers, staff, and physicians, it provided him with excellent insight into issues facing healthcare today. As a result, our HCAHPS and employee engagement scores soared, our employee turnover rates significantly declined, our patient volumes increased (as we became a provider of choice), and our community reputation improved with the programs and philosophies that Chris introduced. We were so successful that we became a site of excellence that Chris' other potential clients could visit to see the results of his work in action.”
Kathy Cocking, MSN, Professor of Nursing
"When I think of Chris, the words compassionate, considerate and extremely competent come to mind. I had the amazing opportunity to work with Chris on an institutional-wide culture assessment and transformation project at a major U.S. university. From the first time I interacted Chris I was struck with how effortlessly he could explain the complex steps in assessing our current state and developing strategies to implement the desired changes we aspired to. In particular, his compassion came through in bringing to life the issues our stakeholders identified in our culture assessment. He was extremely considerate of all facets of our delicate internal dynamics and deftly recognized the varying view points within our leadership teams. Chris did not let those challenges deter or delay the important work needed, but through his leadership kept the team on track and focused on the end goals. I would definitely turn to Chris for guidance on creating a desired service-centric culture for your organization, executing intentional strategic change management, or identifying and addressing targeted areas for integrated improvement."
T. Sajal Klee, M.P.P., University Project Manager
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